Yes, we ship our gifts worldwide from our Tokyo warehouse. Shipping costs are calculated automatically at checkout based on the destination country and package weight, and you will see the options before payment.

Delivery times vary by destination: typically 2-3 business days within Japan, 5-10 business days to North America/Europe, and 7-14 business days to other regions. You will receive a tracking number to monitor your order's journey once it is dispatched.

Absolutely, you can add a personal gift message during the checkout process in the special instructions box. We will handwrite your note on a beautiful card and include it with the gift packaging at no additional charge.

We accept returns or exchanges within 30 days of delivery for items in original, unused condition with all packaging. Please contact our customer service team to initiate a request, noting that return shipping costs are the responsibility of the customer unless the item is faulty.

We guarantee authenticity because we source every item directly from the artisans or authorized workshops in Japan. Our team has direct relationships with the creators, and we provide background stories on many product pages to highlight their origin and craftsmanship.